Shipping & Returns


Shipping information

  • The processing time for an order is usually 1-3 business days.
  • Delivery time to Germany is approximately 7–10 working days (depending on stock, public holidays and destination).
  • Shipping is handled directly by our partner warehouses. Please note that in rare cases, delays may occur due to customs or shipping providers.
  • Shipping costs are clearly displayed during checkout.

Return & Cancellation

We want you to be satisfied with your order. At the same time, we ask for your understanding that returns involve organizational effort. Therefore, please note the following conditions:

  1. Right of withdrawal
    You have the right to cancel your order within 14 days of receiving the goods.
    To initiate a return, please contact us in advance by email at magbag.kundenservice@gmail.com.
    Returns without prior contact cannot be processed.
  2. Return costs
    • The buyer bears the costs of return.
    • Please never return products to the return address on the package. This address belongs to our shipping partner, and shipments there will be lost.
    • After you contact us, we will inform you of the correct return address (within Germany)
  3. Conditions for returns
    • Returns are only possible if the item is returned unused, undamaged and in its original packaging.
    • Items that have already been used, are dirty, or damaged are not eligible for return.
    • Returns must be sufficiently stamped. Postage-paid shipments will not be accepted.
  4. refund
    • After successfully inspecting the returned goods, we will refund the purchase price (less shipping costs) within 14 days using the original payment method used.
    • In the case of partial returns, only the value of the returned items will be refunded.